30th September 2021

Jobs

Jobs

Network and Infrastructure Engineer


Fultura is a group of consultants who support a wide variety of clients in Networking, Security, Virtualisation, Private Cloud hosting, and general IT support.

Due to continued expansion, we are currently looking for a Network and Infrastructure Engineer to join our Guernsey team.

This would be supporting our clients based across the Channel Islands and the UK.

About the Role

We require a Network and Infrastructure Engineer to assist our clients with Call and Fault resolution, Management of Windows environments and Active Directory, Virtualisation technologies Network and Firewall infrastructure and management.

Where required you will escalate incidents to our 3rd Line Consultants.

You will be helping to undertake purchasing, dealing with suppliers and assisting in running our Guernsey Network Operations Centre

Our consultants will be on hand to assist you, and to ensure you develop and learn new skills and increase your knowledge across the IT industry.

At times you will visiting our clients on site, assisting either our Consultants or using your own initiate to resolve client incidents, carry out infrastructure installs or to assist with client IT projects.

You will also be assisting our Consultants in technical builds, design and installation of a wide variety of hardware and projects.

On Call cover on a rota basis is also required.

Some business travel (CI/UK) may also be required.

What are we looking for?

Our ideal candidate would be a person with 2 – 4 years of IT experience, in a System or Network/Infrastructure Administrator/Engineer role.

You will need a good knowledge of Desktop Environments, Windows Server Infrastructure and Active Directory, Networking and Firewall technologies

We need someone who is:

  • Methodical and able to logically troubleshoot issues
  • Able to work under pressure and to tight deadlines
  • Approachable, with great customer service skills
  • Able to communicate with all levels of client from Users to Directors
  • A good communicator both verbally and written
  • Passionate about service delivery
  • Able to understand and implement technical solutions to complex issues

A candidate that holds Cisco/Checkpoint/Ubiquiti/Microsoft/Comp TIA professional IT qualifications would be preferred, however there will be opportunities for the right candidate to study and undertake professional qualifications within this role.

In return this role attracts a competitive salary and the opportunity to further develop existing IT skills

For further information please contact Steve Vowles, Managing Director on 710047, or by e-mail to the address below.

Trainee IT Engineer


Fultura is a team of consultants who support a wide variety of clients in Networking, Security, Virtualisation, Private Cloud hosting, and general IT support. We are currently looking for an IT Engineer to join our team.

About the Role

We require a Junior IT Engineer to be the first point of contact for our clients. You will handle 1st and 2nd Line support requests; log calls in our Service Desk system and be actively involved from initial call logging all the way through to call resolution. You will work on the calls and incidents and provide technical resource to assist resolution.

Excellent customer service and communication is crucial.

Where required, you will escalate incidents to our 3rd Line Consultants.

You will be helping to undertake customer enquiries, project-based work and providing technical resolutions. As well as assisting in the running of our Guernsey Network Operations Centre.

Our Consultants will be on hand to assist you, and to ensure you develop, learn new skills and increase your knowledge across the IT industry.

At times you will be visiting our clients on site, either assisting our Consultants or using your own initiative to resolve client incidents.

You will also be assisting our Consultants in technical builds, design, and installation of a wide variety of hardware and projects.

The role is primarily based in our Guernsey Network Operations Centre.

What are we looking for?

Our ideal candidate would either be:

• a person with 1 – 2 years of IT experience, in a Service Desk/IT Engineering or 1st\2nd Line support role.
OR
• A person that is technically minded, has excellent customer services skills, has a good basic understanding of IT concepts and is willing and able to develop.

You will need a good basic knowledge of all areas of IT, graduates are welcome to apply. We need someone who is:

• Methodical and able to logically troubleshoot issues
• Able to work under pressure and to tight deadlines
• Approachable, with great customer service skills

To apply please send your CV and a covering letter to jobs@fultura.net

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